Terms & policies
The agreements and notices that govern your use of Shefa, in plain language and in both Arabic and English.
Every document below applies to the whole platform — the website and the mobile app. The Arabic text is the authoritative version.
- Terms of UseThe agreement between you and Shefa when you use the platform to find and book healthcare appointments.
- Privacy PolicyWhat personal data Shefa collects, why we process it, who we share it with, and the rights you have under the Saudi PDPL.
- Cookie PolicyThe cookies Shefa uses, what each category is for, and how to change your choices.
- Booking, Payment, Cancellation and Refund PolicyHow a booking is made and confirmed, how payment works, and what happens when an appointment is changed, cancelled or missed.
- Reviews and Content PolicyWho can leave a review, what belongs in one, how we moderate, and how ratings are calculated.
- Provider TermsThe terms that apply to hospitals, clinics and practitioners listing and accepting bookings on Shefa.
- Accessibility StatementShefa's accessibility commitment, what we have built for, known limitations, and how to tell us about a barrier.
- Medical Disclaimer and Emergency NoticeShefa is a booking platform, not a medical service. What that means for emergencies, advice and the information shown on the platform.
Questions about these policies?
Our support team can explain how a policy applies to your booking, or pass a question to the right place.